Shipping And Handling
Our shipping charge is to the ground floor front door with no restricted access or flights of steps, under no circumstances are we able to take goods up stairs. If however there is a suitable lift with good access and would be big enough to take the goods there would be no extra charge, we must be informed.
If delivery requires two people to deliver goods to your door we will get in touch so you can arrange a fit able person to help. If this is not possible there could be an additional charge.
Deliveries can be made between Monday and Saturday
Deliveries can take between 5 – 7 working days for standard delivery
Someone will need to be in to sign for your order
For deliveries north of Glasgow & in Ireland, please contact us
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Delivery Schedule
Fast moving items, which we hold in stock, are normally despatched within 48 hours for next day delivery to you. Larger expensive items and special order items may take a few days longer. We achieve order completion within 14 days for 95% of all orders that we receive.
Delivery Access
Our shipping charge is to the ground floor front door with no restricted access or flights of steps, under no circumstances are we able to take goods up stairs. If however there is a suitable lift with good access and would be big enough to take the goods there would be no extra charge, we must be informed of this.
If delivery requires two people to deliver goods to your door we will get in touch so you can arrange a fit able person to help. If this is not possible there could be an additional charge. Please see Shipping
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Pre-Orders
Once you have placed your pre-order, you will receive email confirmation within 24hours with a new invoice number. When we are ready to dispatch your goods we will call you and arrange delivery and take money from your account.
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Tax Charges
V.A.T has been included in the prices shown. The price you see is the price you pay excluding carriage charges if applicable.
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Credit Card Security
Our online credit card transactions are processed by Secure Trading Ltd via a 128bit encrypted connection, which makes it impossible for any third party to intercept your details, when entering any details such as name and address you can check if your connection is secure by looking for the PADLOCK at the bottom of your screen.
Please note we do not accept American Express.
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Products
o All products conform to British and EN standards.
o Dimensions and wattages are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.
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Reaching Us
If you need to reach us, please email us by clicking here: info@abode-interiors.co.uk, alternatively, you can call on 0116 260 0252 (International +44 116 260 0252) or write to us at Abode, 5 Knights Close, Thurmaston, Leicester, LE4 8EW
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Privacy Policy
Abode Interiors only collect the information from you that we require for the purpose of processing your order. This includes delivery address and Credit Card Details where applicable. We do not share any information with any other individual or business. Data collected by this site is used to:
o Take and fulfil customer orders
o Administer and enhance the site and service
o Only disclose information to third-parties for goods delivery purposes.
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Returns
o To return goods for any reason please E-mail customer services department informing them of the reason of the return.
o Goods returned must be in their original condition and packaging.
o Goods must be returned at the expense of the consumer by registered means.
o Goods returned for reasons relating to a fault will be returned to the consumer at our expense as long as they conform to the relevant criteria.
Refunds
o All products carry a 7-day no quibble money back guarantee
o The fixture cannot have been installed or modified in any way and must be returned in its original packaging complete with lamps any other parts supplied (see returns policy).
o We have the right to refuse refunds for failure to meet the above criteria.
Faulty Goods
o Any damages, faults or shortages must be notified within 3 days of receipt. (see returns policy)
o We do not accept any responsibility after this period
o Faulty or damaged goods will be replaced or refunded in full in accordance with the customer's requirements
o We will in no way be liable for such costs incurred due to faulty goods or shortages such as electrician fees, time taken from place of employment etc.
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