Shipments / Returns & Delivery Information

We aim to dispatch in-stock orders within 72hrs (weekdays only) of receiving cleared payment, we will inform you by email when your order has been dispatched. Our standard delivery time is within 10-14 working days from the day of order to UK mainland only. If you require delivery on a specific day, please add the delivery date to the "Order Notes" section on the address page. At every stage of your online Abode order an email will be sent confirming payment received through to dispatch.

Delivery will normally take within 10-14 working days from the day of order. If any products are out of stock you will be notified at the earliest opportunity. Delivery will be by courier. All Products must be paid for at the time of placing the order by the means stated on the website. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to Abode Interiors by you with full particulars before the items are signed for with the courier. We cannot be financially liable for delay in delivering the Products, however arising. Please note that the terms of the courier state that they are only responsible for delivering the items to the curb side. Therefore an able bodied person will need to be present to assist with the unloading of the items. Subject to satisfactory payment clearance we despatch your items asap, this is item specific so please check with us. Please note that we can not arrange a specific delivery time as we are bound by the terms of the couriers.

Each product page has the delivery price listed for that item &
if the product is in stock or on pre-order.
Delivery may work out cheaper if more then one item is added to the basket.

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Our furniture delivery options are listed below:

Standard Delivery Service
- Called / Emailed to arrange a date of delivery
- Delivered to your front door


Please Note:
If you are not home to take delivery of your Abode order after it has been arranged with you, a re-delivery charge of £25 will apply to all failed deliveries.
 

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Each product has a delivery price on each product page

NOTE: The following postcodes have a £15 Surcharge
CA, DH, DL, EX, HG, HU, LA, NE, PL, SR, TQ, TR, TS, YO

NOTE: The following postcodes have a £30 Surcharge
G, FK, DD, AB, PH, PA, KA, KY, ML, EH

NOTE: The following postcodes have a £60 Surcharge
IV, KW

We currently Do Not deliver to:
Isle of Wight, Isle of Man, Northern / Southern Ireland, Jersey, Guernsey, Isle of Lewis, Orkney Islands, Shetland Islands, Inner / Outer Hebrides

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What if I want to return an item?
a. You must include your customer order details with the package, as we cannot process a refund without these. Should you not have your order details please ensure we have your full name and address.
b. Items returned must arrive in perfect condition, where possible including the packaging, so please ensure that they are packed well.
c. Shipping fees remain the customer's responsibility. We would recommend that for larger items that you request us to collect the unwanted goods on your behalf, for which we will charge a standard collection fee of £30, usually this charge is payable in respect of your postcode. Such collections need to be paid for in advance and can either be offset against your product and delivery charge refund or paid for as a completely separate transaction.
d. As refunds are not paid until after satisfactory receipt of the goods by Abode Interiors, our default position would be to offset the delivery charge against your refund; unless advised by you otherwise.
e. The present right of return only applies to products that are returned in their original, complete working condition (packaging, accessories, instructions, etc). Any product that has been damaged, is not in its original packaging, has packaging that has been worn beyond simply opening the product, will not be refunded.
f. We reserve the right to refuse a refund on any item if the above conditions have not been met.


What if my product arrives damaged or gets lost?
a. We accepts no liability for any loss resulting from the customer or carriers failure to comply with requirements with respect with notification of damage / shortage / non delivery of goods
b. Goods should be inspected on receipt and the delivery paperwork only signed for once the goods have been checked, please check all parts of your order
c. If you are unable to check your order on delivery please sign for your order as UNCHECKED
d. If your order arrives damaged please REFUSE delivery & advise in writing to the carriers and to ourselves within 3 days. When contacting us by email, please include your... full name, address, phone number & damage caused
e. Damaged goods must be retained for inspection at Abode Interiors discretion
f. It is the responsibility of the purchaser to forward photographic evidence of the damage by email or post
g. Non delivery must be advised in writing to the carriers and ourselves within 3 days of date of advice note
h. Returned goods must be sent carriage paid
i. Abode Interiors reserves the right to levy a handling charge where goods are returned for credit / replacement

The goods we sell are for consumers for general domestic use only and must be used for the intended purpose. All products carry a first year manufacture’s guarantee however; this does not cover accidental damage or misuse of the item. If the product is taken outside of the UK it will invalidate the warranty.